Which of the following describes the types of customer journeys in Dynamics 365 Marketing?

The types of customer journeys in Dynamics 365 Marketing are accurately described as simple, complex, and multi-stage customer journeys.

A simple customer journey focuses on straightforward communication and is often used for single interactions or basic nurturing sequences. This type allows marketers to easily guide a customer from the initial touchpoint to a specific action, like making a purchase or signing up for a newsletter.

A complex customer journey, on the other hand, involves a more intricate series of interactions, which can include multiple channels and various touchpoints. It is designed to support more sophisticated marketing campaigns that address the diverse needs and behaviors of customers, often involving conditional paths based on customer responses.

Multi-stage customer journeys indicate a well-devised approach that encompasses various phases of customer engagement. This type allows marketers to engage customers over multiple stages, increasing the likelihood of nurturing them through their buyer's journey effectively. Each stage in the journey can involve different messaging and tactics to lead customers toward conversion or re-engagement.

The other options do not accurately capture the framework of customer journeys established in Dynamics 365 Marketing. For example, while the terms in the first option may seem plausible, they do not align with the specific classifications used in the Dynamics 365 Marketing context. Similarly, segmented, targeted,