In a customer journey, when must the email design be published?

In a customer journey, the email design must be published immediately after designing it because this step is essential for the email to be sent out as part of the journey. Publishing the email saves it and makes it accessible for use within the journey. Only published emails can be linked to the customer journey, ensuring that participants receive the intended communication.

Moreover, emails that are still in a draft status cannot be utilized, highlighting the importance of the publishing process right after design. This ensures that there are no interruptions or issues when the customer journey is activated, allowing for smooth execution of marketing campaigns.

Other options suggest different sequences of actions in the customer journey process, but they do not reflect the requirement for the email to be published immediately after its design in order to ensure readiness for the customer journey.